SM Wide Hoops

SHIPPING

-Allow 3-7 days from the day you placed your order for domestic shipping.

-Ensure that the address you entered is correct. We are not responsible if your delivery went to another address.

-You will receive a tracking number, and your purchase receipt, you are responsible for tracking your package.

*Customer must perform an immediate inspection on the  order received. If there are any damaged pieces due to the delivery or defect of a piece, or simply is the wrong size, you must  notify it to JEWELEV (info provided below), within three days of confirmed delivery (last scan at the customer address is proof of delivery) in order to be eligible for return; If you did not notified of any damages after three days, you state that the jewelry is not damaged and You accept the fit, and it will not longer be eligible for return/Exchange for damages, defects or wrong size.

RETURNS

IF JEWELEV STERLING SILVER 925 JEWELRY DID NOT MEET YOUR EXPECTATION, SIMPLY RETURN IT for your convenience. WE DO NOT TAKE RETURNS ON GOLD JEWELRY, ALL GOLD SALES ARE FINAL.

WE ACCEPT RETURNS, WITHIN 30 DAYS. All items must have PROOF OF PURCHASE, must be in NEW CONDITION, with intact TAGS, with original package and UNWORN.

DISCLAIMER: JEWELEV IS NOT RESPONSIBLE FOR WEAR OR TEAR OF PIECES OF JEWELRY DUE TO MISUSE. EACH PIECE IS DELICATE AND REQUIRES DELICATE CARE. WE DO NOT ACCEPT BROKEN OR DAMAGE JEWELRY OR OTHER ITEMS DUE TO MISUSE, this is not eligible for return.

Please check out the size chart offered in the products to get approximate size to what you need. THE SIZE CHART IS APPROXIMATE TO THE SIZE STIPULATED AND MAY OR MAY NOT BE EXACT. (MOST pieces are handcrafted by artisans and not made in machines, for this, the pieces may be different from one artisan to another)

WE DO NOT OFFER EXCHANGES for any cause other than a product being:

1-Damaged in the mail when arrival (online orders only)

2-Wrong size (most likely with rings) 

EXCHANGES WILL BE EXCHANGED ONLY FOR THE SAME STYLE.

CHECK YOUR ITEMS AND REACH OUT TO US WITHIN 3 DAYS FROM DELIVERY in order to be eligible for return/ exchange of a DAMAGED piece, or have any defect or simply is the wrong size, MUST READ SHIPPING POLICY, If there are not claims with any of the above during those 3 days, you accept the pieces and you state they are NOT DAMAGED nor have any defects and the way they fit is accepted.

IN STORE OR ONLINE: REFURBISHED/SPECIAL ITEMS ARE FINAL, THERE IS NOT REFUND FOR THIS LINE.

Must follow the steps for returns/exchanges in order to check eligibility.

Shipping cost are not refundable, in case of a refund the shipping cost will not be included in your refund.

You are responsible for your own return shipping cost.

Steps for return/exchange:

1- SEND E-MAIL TO:

jewelev@outlook.com

OR CALL:

903-787-5044

Tell us the reason you are returning, be sure to send pictures with the damage,  or defect, to check the return/exchange eligibility of the items if that is the case.

2-You will be given a number, be sure to state the number next to JEWELEV ON THE PACKAGE.

3-AFTER YOUR ITEM IS ELIGIBLE FOR RETURN/EXCHANGE YOU MAY RETURN IT AT YOUR OWN COST, be sure to protect it from damages and provide the tracking number to ensure We receive it.

*Items without a return/exchange number will not be eligible for return.

*all return items must comply with the return policy above.

*We do not guarantee we are getting your returned package, You must provide tracking number.

*We will inspect the items and make sure they comply with the stipulated on the return policy. The returns are processed in the same way We received the payment, please allow 3 -5 business days.

IN STORE PURCHASES:

IF JEWELEV STERLING SILVER 925 DID NOT MEET YOUR EXPECTATION, SIMPLY RETURN IT for your convenience. GOLD JEWELRY SALES ARE FINAL, NO RETURNS ARE ACCEPTED.

WE ACCEPT RETURNS, WITHIN 30 DAYS ON STERLING SILVER 925. NO RETURNS ARE ACCEPTED FOR GOLD JEWELRY. All items must have PROOF OF PURCHASE, must be in NEW CONDITION, with intact TAGS, with original package and UNWORN. NO EXCEPTIONS. PLEASE CHECK YOUR ITEMS BEFORE YOU LEAVE THE STORE, NO BROKEN/DAMAGED ITEMS ARE ACCEPTED AS RETURNS.

DISCLAIMER: JEWELEV IS NOT RESPONSIBLE FOR WEAR OR TEAR OF PIECES OF JEWELRY DUE TO MISUSE. EACH PIECE IS DELICATE AND REQUIRES DELICATE CARE. WE DO NOT ACCEPT BROKEN OR DAMAGE JEWELRY OR OTHER ITEMS DUE TO MISUSE, this is not eligible for return.